The "Mein o2" app is your go-to destination for effortlessly managing your o2 services, whether you're on a prepaid or contract plan. This multiple award-winning app brings the most essential services and advantages right to your fingertips, anytime and anywhere. For business users, the o2 Business App caters to your specific needs.
Key Features of the Mein o2 App
For Contract Customers
- Check Consumption: Monitor your data usage at home and abroad, along with telephony and SMS usage outside your flat rates. You can even add this as a home widget for quick access.
- Tariff Details: View your current plan details and easily book additional tariff options.
- Customer Data Management: Update your personal information conveniently on the go.
- Invoices and Itemized Bills: Access your invoices and detailed billing statements (EVN).
- SIM & Contract Services: Handle number portability, order and activate eSIMs, manage third-party services, and more.
- Network Check and Fault Reporting: Perform live checks of the o2 network and report any issues directly.
- Priority Loyalty Program: Enjoy new customer benefits every month with our exclusive Priority loyalty program.
For Prepaid Customers
- Data and Unit Usage: Keep track of your used data volume and units (minutes & SMS).
- Credit Management: View your current credit balance and top it up easily.
- Tariff Changes: Switch your tariff or book additional options to suit your needs.
- Customer Data Management: Update your personal information conveniently on the go.
- Network Check: Perform a live check of the o2 network to ensure optimal performance.
For My Handy Customers
- Contract Information: Get detailed insights into your My Handy contract.
- Digital Invoices: Access your invoices digitally for easy record-keeping.
- Installment Plan: View your installment plan details and manage your payments.
- Early Payment: Opt for early payments if desired.
Important Notes
The Mein o2 app is designed for o2 private customers. Business customers should use the o2 Business App instead. Please be aware that Alice Mobile connections and services from third-party providers are not supported within this app.
Liability and Requirements
Please note that the Mein o2 app relies on the online services of Telefónica Germany. While we strive for constant availability, we cannot guarantee it at all times. To use the Mein o2 app, you will need an account at o2online.de.
