Dynamic Real-Time Scheduling with Permanent Connection to Your Employees
FLS MOBILE FLOW EDITION
Our vision: A mobile field service solution that harnesses the power of digitization to support your on-site employees—swiftly and seamlessly—without adding to their workload.
In addition to transparent, paperless call processing, the FLS MOBILE App (FLOW EDITION) enhances efficiency throughout the entire process. This allows your field service team to focus on what matters most—the satisfaction of your customers.
From notifications about the arrival of the engineer or the delivery at the customer's premises via text message to live on-route tracking, we ensure that waiting times are minimized for the customer.
The integration with dynamic route scheduling (FLS Real-Time-Scheduling) offers maximum agility, enabling the seamless integration of same-day and ad-hoc requests into the route schedule.
The Next Level: Transferring Fully Digital Workflow Processes to an App – FLS MOBILE FLOW EDITION
Are you currently modeling your processes in the BPMN standard or planning to do so in the future?
Now you can effortlessly transfer these processes to your field service app. It provides an intuitive and user-friendly integration of your field service, delivering precisely the queries and process steps required for your specific service cases.
FEATURES AT A GLANCE
BPMN Workflow Tool Set:
Workflow processes in the BPMN standard can be mapped "out of the box" and flexibly compiled. This tool set enables the digitization of processes efficiently and quickly.
User and Role Reference:
Clear, simple, and self-explanatory user guidance (supporting the skill set of the engineer/driver, minimizing error potential during execution).
Transmission of All Required Data:
All data necessary for the deployment (such as customer master data, object data, and material data) is transmitted to the engineer’s end device (offline, online, and hybrid scenarios).
GIS Mapping:
Integration of mapping systems (e.g., Google Maps/individual GEO systems).
Easy Integration of Partners and Service Providers:
Seamless integration via link sharing.
Staff Radar:
Shows nearby engineers, enabling them to view the locations of other colleagues if assistance is needed with a call.
Push Notifications:
Delivered to the engineer, e.g., in emergencies.
Automated Customer Notification:
Informs the customer of the estimated time of arrival (ETA) at a defined time—e.g., 30 minutes before the appointment—via text message or email; live on-route tracking is also possible.
On-Premise Recording of Call and Feedback Data:
Available online or offline.
Independent Appointment Scheduling:
Allows the field engineer to set binding appointments, which are considered in FLS Real-Time-Scheduling.
Recording of Checklists, Reports, and Changed Master Data:
Ensures comprehensive documentation.
Provision of All Necessary Information:
Including scope and content of work, deadlines, and customer and machine or system data.
Real-Time Exchange of Photos and Documents:
Files in all common formats (such as photos, Word, Excel, PDF documents) can be attached to a call and transferred directly to your ERP/CRM system.
Customizable Customer and Call Reports:
Designed to meet your specific needs.
Audit-Proof Signature Recording:
After the engineer’s deployment (customer and engineer).
Mobile Time Recording:
For activity and absence recording.
Mobile Materials Management, Including Van Stocktaking:
Used materials can be booked and reordered directly in the app; any material exchange between colleagues is also transparently recorded via FLS MOBILE.
- Display and management of material groups, material location, storage facilities, and inventory at storage locations.
- Handling of serialized materials.
- Booking of material movement.
- Purchase or restock requests.
For questions or additional information, call us at +49 431 239 710 or email us at: [email protected].
What's New in the Latest Version 7010.1090.80694
Last updated on Oct 25, 2024
Minor bug fixes and improvements. Install or update to the newest version to check it out!
